Designing services that work for real people

I’m Charlie, a Service and Interaction Designer with a passion for making services better. Since 2014, I’ve helped organisations improve services through prototyping, testing, and implementation.

Recent work

Here's some of my projects across start ups, large corporates, third sector and government.

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See all my work
Website for &Thrive with the message: Inspiration and community for organising support
&Thrive
Service Design
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User Experience Design
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User Research
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Project management
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xyz
SmartShop
User Experience Design
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User Research
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Woman at MSF using handover template
Médecins Sans Frontières
Service Design
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User Research
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Kalda
Brand strategy
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Identity design
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Service Design
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User Experience Design
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User Research
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An image of the post-its of the Addaction project
With You
Service Design
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User Research
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Screenshot of DEFRA book a live animal inspection page. Says: "Book a live animal inspection"
DEFRA
Service Design
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User Experience Design
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Image of laptop showing evaluation guide
Public Health England
Service Design
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User Research
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User Experience Design
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Organisations I've worked with

Skills

I work on projects from the discovery stage, through to live. I can also improve and maintain existing services.

Project Management
Service Design
User Research
User Experience Design
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Let’s improve services together
WorkAboutContact
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iamcharlottefountaine@gmail.com